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Privacy Policy

At JollyBikes, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.

Information We Collect:

We collect personal information from you, including:

  • Name

  • Contact information

  • Location

  • Interactions with us

  • Billing or purchase information

How We Use Your Information:

We use this information to:

  • Facilitate the sale, delivery, and return of items

  • Gather essential details during the time your items are in our workshop

  • Maintain effective customer service by contacting customers when necessary

Sharing Your Information:

Your information may be visible during interactions with:

  • Our website on "Rocketspark"

  • Google, particularly within email communications

  • Our staff, as required for customer service and order clarification

  • Suppliers and immediate business partners, such as shuttle services and tour itineraries

Providing this information is generally optional. However, omitting details like a phone number may hinder our ability to update you on completed workshop tasks or notify you of order arrivals. We prioritize your privacy by securing information through cloud services and restricting staff access to job-related necessities.

Data Retention:

We retain personal information for 7 years, after which we securely erase data older than 7 years from the last time it was used.

Your Rights:

You have the right to request a copy of your personal information and request corrections if necessary. For such requests or any inquiries, please contact us at office@jollybikes.co.nz, 078679026, or 96 Richmond Street, Thames 3500.

Cookie Policy

We believe in transparency regarding our use of cookies:

  • Cookies are digital traces of your online journey, enhancing user experiences.

  • We use analytics tools like Google Analytics to improve our website's functionality.

  • Regular visits to our blog leave a cookie on your device, offering insights into your interests.

Data Sharing Policy for Improving Customer Experience with Our Providers

At JollyBikes, we're committed to delivering exceptional experiences. Our Data Sharing Policy outlines how we share customer data with trusted providers to enhance services while prioritizing privacy and security.

[The Data Sharing Policy as previously outlined]

Conclusion:

At JollyBikes, we respect your privacy and are dedicated to protecting your personal information. Should you have any questions or concerns about our Privacy Policy or Data Sharing Policy, please don't hesitate to contact us.